How to Use the Comment Section Effectively on juucy

The comment section on juucy is your tool for direct communication with clients about a specific candidate. Used correctly, it can speed up decision-making, improve feedback quality, and strengthen your relationship with the client.

This guide explains when, why, and how to use the comment section to get the best results.

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1. Where to Find the Comment Section

You can access the comment section in the Candidate Tab for each candidate you have submitted.
This section is private between you and the client – no other recruiters can see it.

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2. Purpose of the Comment Section

The comment section is meant for candidate-specific communication only.
Typical goals include:

• Getting fast and meaningful feedback from the client.
• Clarifying open questions about a candidate.
• Providing consultancy or guidance to the client when relevant.
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3. The Three Main Use Cases

1. Client Requests Additional Information

• When it happens: The client has questions or concerns about a candidate (e.g., gaps in the profile, tech stack mismatch, missing details etc.).
• What to do:
  • Respond quickly to keep the process moving.
  • Provide clear, factual answers or additional insights you have from your pre-qualification.
  • Remember: Clients also want to make decisions quickly and easily.

You will be automatically notified when the customer leaves a message in the comment section. Respond quickly if possible.

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2. Requesting Feedback from the Client

• When it happens:
  • A candidate’s status has been unchanged for several days (e.g., “Screening” for 7+ days).
  • You need feedback to inform your candidate or adjust your search.
• What to do: Politely follow up via the comment section.

Best practice:‍

"Hi [Client Name], just following up on [Candidate Name]. Have you had the chance to review their profile? I’d be happy to share any additional details if needed."

If client feedback is too generic, ask for specifics so you can refine your sourcing.

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3. Providing Consultancy and Communicative Support

• When it happens: After an interview or key milestone in the process.

• What to do: Share candidate impressions and interest level to keep the momentum.

Best practice:‍

"Hi [Client Name], I spoke to [Candidate Name] after the interview – she was very impressed with your company and remains highly interested in the role. What’s your impression so far?"

This shows you are engaged, proactive, and committed to supporting the client. It also gives your candidate another boost and reinforces the positive impression.

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4. Key Take Aways

• Be timely: Respond quickly when a client reaches out.
• Stay professional: Even if the tone from the client is direct or critical, remain calm and polite.
• Stay relevant: Keep discussions in the comment section focused on the specific candidate.
• Add value: Don’t just passively wait for feedback—use this channel to drive the process forward.
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5. Quick Summary

You should use the comment section when:

1. The client asks for more information about a candidate.
2. You need to request feedback or clarification from the client.
3. You want to provide post-interview updates or support.

By using the comment section actively and professionally, you help both the client and the candidate move forward faster — and increase your chances of a successful placement.

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