Juucy Email Setup Guide for Talent Partners

How to use your @getjuucy.io address in Gmail, Apple Mail, or Outlook

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Overview: How the Setup Works

To give you a professional and consistent sender identity, we provide each Talent Partner with a custom email address:
firstname.lastname@getjuucy.io

We use a separate domain - @getjuucy.io - in order to separate talent partner E-mails from our transactional E-Mails (i.a. @app.juucy.io) & juucy inhouse employees (i.a. @juucy.io). The domain @getjuucy.io automatically re-directs to our main domain @juucy.io.

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However, we do not provide a traditional email inbox set up. Instead, the system is split like this:

📤 1) Sending Emails (SMTP via Mailgun)

• You send messages using your own email app (Gmail, Apple Mail, Outlook)
• Behind the scenes, Mailgun handles the delivery
• You authenticate via SMTP (just like a real mailbox) - credentials are provided by juucy admins

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📥 2) Receiving Emails (via Forwarding)

• All incoming emails to your @getjuucy.io address are automatically forwarded to your private email (e.g. Gmail or Outlook)
• NO set up is required for this step - this is done for you on our ends

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🔐 Your Email Credentials (Provided by juucy admins)

We will provide you with your individual credentials with the following format.

‍Email: firstname.lastname@getjuucy.io

‍SMTP Server: smtp.eu.mailgun.org

‍Port: 587

‍Username: your full @getjuucy.io email address

‍Password: Provided securely (from the juucy team)

‍Encryption: TLS / STARTTLS

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Overview: How to set this up (Set up only refers to sending E-Mails)

Option 1: Setup in Gmail (Browser)

1. Go to Gmail → Settings (⚙) → See all settings
2. Navigate to Accounts and Import
3. Under “Send mail as”, click Add another email address
4. Enter:
   • Name: Your full name
   • Email: your @getjuucy.io address
   • Uncheck: “Treat as an alias”
5. On the SMTP screen:
   • SMTP Server: smtp.eu.mailgun.org
   • Port: 587
   • Username: your full @getjuucy.io email address
   • Password: provided by juucy admin
6. Gmail will send a confirmation code to your private inbox → enter it and you’re done!

✅ You can now send from @getjuucy.io directly in Gmail.

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Option 2: Setup in Apple Mail (macOS)

Apple Mail doesn’t natively support SMTP-only accounts, but here’s a working workaround:

1. Add New Account
   Mail → Preferences → Accounts → “+” → “Other Mail Account…”
2. Use Dummy IMAP Settings (they’ll fail – that’s ok)
   • Email: your full @getjuucy.io email address
   • Username: your full @getjuucy.io email address
   • Password: provided by juucy admin
   • IMAP Server: imap.invalid (or localhost)
   • SMTP Server: smtp.eu.mailgun.org
3. When prompted, ignore incoming server errors
4. After setup:
   • Go to Accounts → select your juucy account
   • Disable syncing of emails
   • Make sure only the SMTP server is active

✅ Done! You can now send from @getjuucy.io via Apple Mail.